The UK's Leading Manufacturer of Chimney Cowls & Flue Terminals

Privacy Policy

At Midtec Products Limited we are committed to protecting our customer’s privacy and complying with UK and EU Data Protection Laws.

This policy explains when and why we collect personal information about people visiting the website, how we use it, the conditions under which we may disclose it to other people and how we keep it secure.

We may change this page from time to time so please check it occasionally to ensure you are happy. By using our website you are agreeing to be bound by this policy.

Any questions regarding this policy should be sent to [email protected] or in writing to Midtec Products, Unit 9 Capel Hendre, Ammanford, SA18 3SJ.

Information we collect

We collect personal information from you when you place an order on this website, send through a “contact us form” and when you apply for a trade account.

The information we collect would include your name, address, email address and telephone number. We also collect this information when you order over the telephone.

If you chose to pay by credit or debit card then the necessary payment details will be collected through a secure payment gateway. We do not store or otherwise process your credit card details directly.

We do not collect any other personal data.

How we store your information

The data we collect for your orders is stored on secure servers based in the UK. Although transmission over the internet cannot be guaranteed as one hundred percent safe, once we have received your data we will use strict security procedures, data protection tools and anti-virus/ hacking technology to prevent data loss or unauthorised access.

We do use a website provider who has signed a data protection addendum to ensure that data subjects continue to be protected even after the data has been transferred.

How long we retain information

Personal data relating to payments is retained for the minimum statutory periods required by UK law.

The service provider we use for collecting your payment information is a fully certified payment service provider.

Internally we do retain information relating to orders (on paper and electronically). This is only help to assist us and you with any queries that may arise with your order after delivery.

Passing Information to third parties

We will not pass on your personal information to a third party, except where it is necessary to deliver our service. We may need our website providers to look into an order if there is a problem with it. This information is passed securely under contract and is deleted once the query is completed. Our website service providers are also fully compliant under UK and EU Data Protection Laws.

Your choices

We may use your information for our legitimate business purposes. One of these is to send you direct marketing. We have an interest in making sure our marketing is relevant to you. This will be done via telephone and email.

Other legitimate interests include: to identify fraud, to enhance or to improve our service.

Whenever we use your personal information for these purposes we will ensure we always keep your personal data rights in high regard and take account of these rights.

You have a choice about whether or not you wish to receive information from us. You can change your marketing preferences at any time by contacting us by email: [email protected] or telephone 01269 505715.